How to book¶
This page is for customers. Owners can send this link straight to theirs.
Three steps¶
- Open the link the business gave you. It looks like
app.huanhuan.com.au/s/shop-code. No signup, no app to install — your phone browser is enough. - Pick what you want and fill in your details. Some shops run a cart ("🛒 My order", tap "➕ Add" on each item); others just collect information ("📝 Order / Book").
- Tap "✓ Submit request". The line under the button is the app's own: "The owner confirms after you submit — no automatic charge." Then you get "Got it!" and "The owner will contact you to confirm shortly — you can close this page."
What you fill in¶
| Field | Notes |
|---|---|
| WeChat name (*required) | The hint in the box reads "Your WeChat name — so the owner knows who you are". Leave it blank and your own browser blocks the submit |
| Your name (optional) | The hint reads "What should we call you" |
| Phone (*required) | The box says "Mobile number". Skip it and the page comes back with "⚠ Phone number required" — "Phone is required so the owner can reach you to confirm." |
| Preferred date | The day you want |
| Preferred time | Four choices: Any / Morning 09–13 / Afternoon 13–17 / Evening 17–21 |
| Other requests / notes | The hint says "Address, special requests, etc." — the address usually goes here |
On top of those, the shop can add its own fields (room type, lift or stairs, fault description) depending on the trade.
Why it asks for a WeChat name first
In Chinese-community businesses the owner recognises you by your WeChat name, not your mobile number. Get it right and they know instantly who you are — confirmations and reconciliation both go smoother.
Two small things
- The cart can be empty. The page says "Cart empty — you can just leave a request for a quote." If you're not sure which package you need, describe the job and let them quote.
- Orders that include on-site service add a "Call-out fee" automatically. Some shops set it to 0, which means no charge; when it applies it shows as its own line and is included in the "Total" — never hidden.
Want to see when the shop is free first?¶
Some shops send you their schedule link (or put it on their order page). It opens a page called "Schedule timeline", subtitled "Busy / free slots only — no customer details".
What you can see:
- Time blocks, each labelled with the shop's vehicle or staff (where no name is available it just says "Booked");
- A "Day / Week" switch and a "Today" button at the top;
- If nothing is on: "Nothing scheduled in this range — all free";
- Sometimes a purple "🤝 Away job" block — that's someone from this shop helping another store. The time is taken all the same.
What you cannot see: who the customers are, addresses, phone numbers, prices — none of it. Pick an open slot, put it in "Preferred date / Preferred time" when you book, and skip the back-and-forth.
Link won't open?
If the page says "This link has expired or sharing was turned off", the owner has rotated the link or switched sharing off. Ask them for a fresh one.
Who can see my details?¶
Short version: the owner sees everything you typed; everyone else sees a trimmed version.
- The owner — everything: WeChat name, name, phone, date and time slot, notes, and whatever you put in the cart.
- Helpers of that shop — they are the ones turning up, so they see the job's customer name, address and contact. What they do not see is what you paid (the app puts it plainly on the dispatch screen: "Helpers only see their own amount, not the price of the job itself.").
- Strangers applying when the shop posts the job on the public board — before the owner taps "✓ Confirm" they only see the general area, the date and time slot, and what the job pays them. From the applicant's own screen: "Applied — waiting for the owner to confirm. Until then only the general area is shown, no exact address or customer details." Only the person the owner confirms gets the full address and customer details.
- Anyone holding a schedule link — the public version above carries no customer details at all. Owners also have a "Helpers only" version that requires logging in as a helper of that shop; that one shows customer name, address and notes, but not phone, WeChat or price.
HuanHuan doesn't take your money on this page
The order page never charges a card. Whether there's a deposit, and how you pay it, is something the owner agrees with you when they confirm — and a deposit is either deducted at completion or refunded.
FAQ¶
Do I need an account? No. Open the link and fill it in.
The page is in Chinese / I want English? The interface follows your phone browser's language and switches between Chinese and English. Shop names and item names are whatever the owner typed — they show as written and aren't translated.
How soon will they respond? The owner confirms the time after seeing your order; it varies by business. On their side it lands as a pending order request with a red badge on it.
Made a mistake? Message the business on WeChat, or just submit again — they can reject the spare one.
Am I guaranteed the time I asked for? No. What you send is a preferred date and slot; it's fixed when the owner confirms. To be safer, check their schedule link and pick an open slot.
Are the reviews real? Every review carries a "✓ Verified deal" mark and the page says "Based on N verified reviews". A new shop shows "New here · building reputation" with the line "Every review comes from a real deal — can't be edited or removed". No deal, no review.