How to book¶

This page is for customers. Owners can send this link straight to theirs.

Three steps¶

Open the link the business gave you. It looks like app.huanhuan.com.au/s/store-link (e.g. /s/cici-cleaning). No signup, no app to install — your phone browser is enough. If the business has changed its link, the old one you have still opens and takes you to the new address.
Pick what you want and fill in your details. Some shops run a list: tap "Add" on each item and the panel is titled "My enquiry"; others just collect details: the panel is titled "Enquire / Book", it's mostly a form, and you can also tick items under "What do you need? (optional)".
Tap "Send enquiry" ("Keep browsing" next to it closes the panel for now). The line under the button is the app's own: "After you submit, the owner contacts you to confirm — no auto-charge." Then you get "Got it!" and "The owner will contact you to confirm soon. You can close this page." — plus a QR code underneath; see Checking progress after you submit.

Every item has its own page¶

Tap an item's photo or name in the price list and it opens a page just for that item:

big photos at the top that you can swipe through (with several, the corner shows e.g. "2 / 5");
the name and price, with "Add" right below (list-style shops) or "Enquire / Book"; on a computer the order panel stays fixed on the right as usual;
a "Specifications" block, one line per entry, if the shop filled in brand, model, condition and the like;
a "Details" section, if the shop wrote one;
a "Share" button: on a phone it opens the system share sheet (WeChat, WhatsApp, SMS…), and in the chat it shows up with that item's own photo, name and price; browsers that can't share copy the link instead and say "Link copied".

"‹ Back to store page" at the top takes you back to the whole shop. Switching between the shop and an item page doesn't lose what you've added to your list.

If a friend sends you an item link and the shop has since taken that item down, the page says "This item is no longer available", with "‹ Back to store page" underneath.

What you fill in¶

Field	Notes
WeChat name (*required)	The hint in the box reads "Your WeChat nickname — how the owner matches you". Leave it blank and you get "Enter your WeChat name"
Name (optional)	The hint reads "What to call you"
Phone (*required)	The box says "Mobile number". Skip it and you get "Enter your phone"
Preferred date	The day you want
Preferred time	Four choices: Any / Morning 09–13 / Afternoon 13–17 / Evening 17–21
Other requests / notes	The hint says "Address, special requests, etc." — the address usually goes here

On top of those, the shop can add its own fields (room type, lift or stairs, fault description) depending on the trade. Moving businesses usually ask for the from and to addresses.

On a computer, the order panel stays open on the right-hand side of the page, with prices, reviews and contact details on the left; on a phone the same panel slides up from the bottom.

Why it asks for a WeChat name first

In Chinese-community businesses the owner recognises you by your WeChat name, not your mobile number. Get it right and they know instantly who you are — confirmations and reconciliation both go smoother.

Two small things

The list can't go out empty. In a list-style shop, submit with nothing picked and the panel says "Your list is empty — add an item above before sending an enquiry."; push on and you get "Please pick at least one item". Shops that only collect details let you skip items, but you need to say what you want in the form or the note, or you get "Pick an item, or tell us what you need in the form or the note". Not sure which package? Pick the closest one and spell it out in the note so they can quote.
Orders that include on-site service add a "Call-out fee" automatically. Some shops set it to 0, which means no charge; when it applies it shows as its own line and is included in the "Total" — never hidden.

What else you might see on the order page¶

A business that has customised its page may show more than prices (anything they haven't filled in simply isn't there):

A small line under the shop's name: "Powered by HuanHuan ◆ · every deal on record" — every shop has it; if the owner filled in a contact, a "Contact: …" chip sits beside it.
Opening hours — whether they're open right now by your phone's clock, e.g. "Open · closes 18:00" or "Closed · opens today 09:00".
Service areas — the suburbs they cover.
Contact us — "Copy WeChat ID", "Call", or a WeChat QR code to scan; some also add WhatsApp, Xiaohongshu, Instagram or a "Map / address link".
Second-hand section — always headed "Second-hand · delivery + install included".
Our work — photos of past jobs.
Badges — e.g. "ABN …", "{n} jobs completed", "Insured", "{n} years in business". The completed-jobs count comes from real deals and the business can't change it; "Insured" and years in business are ticked by the business itself.
An announcement bar — a short notice, like a discount or a holiday break.
The rating and "Recent reviews" — how to read them and how to leave one: see the last two questions.

Checking progress after you submit¶

Under "Got it!" there's a card called "Come back any time to check progress": a QR code, with the note "Take a photo of this QR code. Scan it later to see where your order is up to and to message the store." Two buttons: "Open it now" goes straight to the progress page; "Copy link" copies the address (the button turns into "Copied ✓"). The address looks like app.huanhuan.com.au/o/a-long-code.

The progress page starts with "Order #N · submitted ". The status moves Submitted → Accepted → Work done → Completed; the store may also put it "On hold", "Declined" or "Cancelled", each with a line of explanation, e.g. "The store has seen your order and will get back to you shortly." Below that: "Scheduled for: …", "Store contact: …", "Items", "Deposit paid", "Still to pay", and "What you submitted".

At the bottom, "Messages with the store": type into "Anything to tell the store? Write it here" and tap "Send"; the store gets a notification in their app. Before anyone writes, it says "No messages yet."

Anyone with the link can open it

The progress page needs no login. It shows your details and the amounts, and whoever holds the link can message the store in your name — so don't pass the QR code or link to people who don't need it. If it says "We could not find this order", the link is wrong or the order is gone; ask the store for it again.

Want to browse more shops? The store directory¶

HuanHuan lists the shops it includes on one directory site: stores.huanhuan.com.au. The "中文 / English / Español" links at the top switch the interface only; shop names, taglines and prices are the owner's own words and show as written.

On the left, filter by "Business type": Moving & delivery / Cleaning / Computer & phone repair / Rentals / Second-hand / Personal services / Other, each with a count; or by "Service area", or type a suburb in the search box ("Type an area, e.g. Chatswood") and tap "Search". "Clear filters" takes you back.
Each card in the list: shop name, type, tagline, announcement, service areas, an "About us" excerpt, and for shops with reviews a line like "★ 4.8 / 5 · 12 reviews"; "View store" opens the shop's page. 24 per page, "Next ›" at the bottom.
A shop's page, top to bottom: name and tagline; the rating "★ 4.8 / 5" + "Based on N verified deal reviews"; "Announcement"; badges ("N jobs completed", "Insured", "N years in business"); the "Order / Book" button, with "Ordering happens on the HuanHuan order page. The owner contacts you to confirm — there is no automatic charge." beneath; then "About us", "Service areas", "Opening hours" (a plain seven-day table — it doesn't say whether they're open right now), "Services and prices", "Second-hand · delivery + install included", "Our work", "Recent reviews" and "Contact us" ("Call", WeChat ID and QR code, Xiaohongshu and so on).
Each entry under "Recent reviews" is stars, a masked name (like "Z**"), the date and the comment; where the owner has replied, a line "Owner's reply" follows.
To actually order, tap "Order / Book": it opens that shop's slimmed-down order page in the app, in the language you picked on the directory, where the button is called "Enquire / Book" — fill it in exactly as above. "‹ Back to store page" at the top returns you to the directory.

At the very bottom of a shop's own order page there is also a "Browse more stores" link to the directory. The HuanHuan community (social.huanhuan.com.au, Chinese only for now) lists the same shops under the 「店铺」 (stores) tab of its 「集市」 (market) page, titled 「商家橱窗」 (store showcase); its 「去店面下单」 (order from the storefront) button takes you to the directory page first.

Ordering inside WeChat (mini program)¶

If a shop's flyer, business card or door carries a mini program code, scan it with WeChat: it opens that shop's storefront inside the "换换排活" WeChat mini program (it shows as "HuanHuan" in English). The owner can also forward the storefront to you in a WeChat chat. Browsing prices and ordering needs no sign-in — the mini program says so itself: "🛍️ Storefront: customers scan, browse prices and order — no sign-in needed".

It fills in the same way as the web page: WeChat name and phone are required (leave one out and you get "Enter your WeChat name" / "Enter your phone"); for the date, "Pick a date" or leave it as "Any day"; under the button is the same line, "After you submit, the owner contacts you to confirm — no auto-charge." The storefront shows "Open · closes 18:00" or "Closed", "Copy WeChat ID", "Call", "Scan to add on WeChat" (copying shows "Copied") and "Recent reviews"; an item's own page has "Share". The add button next to each item puts it on your list.

The mini program storefront is the lighter version: the owner manages the shop and answers reviews on the web version. How the mini program itself works: WeChat mini program.

Want to see when the shop is free first?¶

Some shops send you their schedule link (or put it on their order page). It opens a page called "Schedule timeline", subtitled "Busy / free slots only — no customer details".

What you can see:

Time blocks, each labelled with the shop's vehicle or staff (where no name is available it just says "Booked");
A "Day / Week" switch and a "Today" button at the top;
If nothing is on: "Nothing scheduled in this range — all free";
Sometimes a purple "🤝 Away job" block — that's someone from this shop helping another store. The time is taken all the same.

What you cannot see: who the customers are, addresses, phone numbers, prices — none of it. Pick an open slot, put it in "Preferred date / Preferred time" when you book, and skip the back-and-forth.

Link won't open?

If the page says "This link has expired or sharing was turned off", the owner has rotated the link or switched sharing off. Ask them for a fresh one.

Who can see my details?¶

Short version: the owner sees everything you typed; everyone else sees a trimmed version.

The owner — everything: WeChat name, name, phone, date and time slot, notes, and whatever you put on the list.
Helpers of that shop — they are the ones turning up, so they see the job's customer name, address and contact. What they do not see is what you paid (the app puts it plainly on the dispatch screen: "Helpers only see their own amount, not the price of the job itself.").
Strangers applying when the shop posts the job on the public board — before the owner taps "✓ Confirm" they only see the general area, the date and time slot, and what the job pays them. From the applicant's own screen: "Applied — waiting for the owner to confirm. Until then only the general area is shown, no exact address or customer details." Only the person the owner confirms gets the full address and customer details.
Anyone holding a schedule link — the public version above carries no customer details at all. Owners also have a "Helpers only" version that requires logging in as a helper of that shop; that one shows customer name, address and notes, but not phone, WeChat or price.
Anyone holding your progress link — the progress page needs no login and shows the status, items, amounts and what you submitted, so don't forward it.

HuanHuan doesn't take your money on this page

The order page never charges a card. Whether there's a deposit, and how you pay it, is something the owner agrees with you when they confirm — and a deposit is either deducted at completion or refunded.

FAQ¶

Do I need an account? No. Open the link and fill it in.

The page is in Chinese / I want English? The interface follows your phone browser's language: 中文, English or Español, and Chinese for anything else. There's no switch on the page itself, but adding ?lang=en (or zh / es) to the link sets the language, and the browser remembers it after one visit; coming from the English or Spanish directory via "Order / Book", you land in that language automatically. Shop names and item names are whatever the owner typed — they show as written and aren't translated.

How soon will they respond? The owner confirms the time after seeing your order; it varies by business. The moment you submit, a new-order notification pops up in their app (and on their phone if they've turned push on), and their inbox carries a red badge. Whether they've accepted also shows on the progress page.

Made a mistake? Message the business on WeChat, say so under "Messages with the store" on the progress page, or just submit again — they can reject the spare one.

Am I guaranteed the time I asked for? No. What you send is a preferred date and slot; it's fixed when the owner confirms. To be safer, check their schedule link and pick an open slot.

The page says "This store is not available at the moment."? The owner has removed that shop. Its order page and other public links all show this line and you can't order there any more — message the business directly.

How do I review a shop? Once the job's done, the owner sends you the private review link for that deal (one tap to copy on their side). It opens with the shop's name and the line "Verified deal review · credibility by HuanHuan ◆": "Rate this service" by tapping the stars (Very poor / Okay / Decent / Satisfied / Very satisfied), "Say a few words (optional, but helpful)", "Your name (masked when shown, e.g. W**)"; some links also ask you to "Confirm last 4 digits of phone/WeChat", and a match tags your review "Verified customer". Tap "Submit review" — it says right there: "Can’t be edited or deleted after submitting — this keeps reviews genuine." One deal, one review: open the link again and you see "Thanks for your review!" with the stars and comment you already submitted; "This deal has already been reviewed" only appears if you try to submit a second time. The owner can reply publicly and can flag a review they consider false as "Disputed", but can't delete it.

Are the reviews real? Every review comes from a real deal — no deal, no review; the ones where the last 4 digits were checked also carry a "Verified deal" mark. The order page only shows a score ("Based on N verified deal reviews") once a shop has 3 reviews; with fewer it says "New store · building reputation" with the line "Every order is a real deal — reviews can't be edited or deleted". The directory page shows the owner's "Owner's reply" under a review; the app's order page shows the reviews themselves only. Owners can switch off the rating card and the "Recent reviews" list, so a shop showing neither doesn't mean it has none.